Frequently Asked Questions

Emergency Care Questions

Learn more about the variety of options you have available to you as a CHP member when it comes to emergency care.

Am I covered for emergency care or urgent care?

Yes. You are covered for emergency care or urgent care anywhere in the world.

What is the difference between urgent care and emergency care?

The Emergency Room (ER) should be used to treat emergency medical conditions. Urgent Care should be used for an illness, injury, or condition serious enough to seek care right away, but not so severe as to require ER care.

What types of conditions are treated at an urgent care facility versus an emergency room?

ConditionUrgent CareEmergency Room
Chest Pain 
Insect/Animal Bite 
Minor Burns 
Numbness in Limbs 
Rash/Skin Infection 
Severe Abdominal Pain 
Severe Burns 
Severe Head Injury 
Shortness of Breath 
Upper Respiratory Symptoms 

What should I do in an emergency?

If necessary, you should seek Emergency Care immediately. Contact your Primary Care Physician as soon as possible.

What should I do if I am outside of the U.S. and need emergency care or urgent care?

Seek care, if necessary. Upon your return to the U.S., you will need to submit a request for reimbursement for Covered Services. You must submit proof of payment and a completed General Reimbursement Form. Please note that if the reimbursement is approved, it will be made minus any applicable copayments.